The most customary PS4 problems and the design that you just can maybe fix them


After eight years and the begin of a brand unusual console, among the most customary PS4 problems are peaceable spherical. Many of the most devastating problems — comparable to the dreaded “Blue Line of Death” — most inspiring phrase to early manufacturing runs of the PS4. Diminutive considerations fancy discs robotically ejecting could display up, regardless of how unusual your console is. From the most inspiring to the smallest, we’ll bolt you through how that you just can maybe solve the most customary PS4 problems.

There are three varied PS4 items: The customary PS4, the PS4 Slim, and the PS4 Official. Sony apt calls the “Slim” mannequin a PS4, which makes it extra sophisticated to

stammer the difference between the customary PS4. Whenever you’re having anxiousness checking out which PS4 console you relish, belief on the perimeters. The PS4 has inviting edges, whereas the updated “Slim” mannequin has rounded edges. Be determined to determine out your mannequin sooner than beginning.

Also, exclusively flip off your PS4 — don’t utilize relaxation mode — and flip it support on to undercover agent if that solves your problems. A fleshy vitality down can abolish wonders. In every other case, continue learning.

Receive in contact with Sony

First, here’s the full recordsdata you’ll wish to internet in contact with Sony in case your particular mumble is no longer resolved from our recordsdata.

Methodology  Contact
Phone 1-800-345-7669 (On hand Monday through Friday, 9 a.m. to 6 p.m. PT)
Live Chat Internet build
Twitter @AskPlayStation

That you just might also search Sony’s error message library and phrase the troubleshooting options for the error that you just encountered.

Malfunction: Blinking blue indicator light

Eight years down the motorway, the “Blue Line of Death” remains the most crippling of all problems on the PS4. Taking a cue from the Xbox 360’s “Crimson Ring of Death,” the pulsing blue line indicates a technical mumble that could maybe imply your console is now no longer purposeful. Unlike the red ring, the “Blue Line of Death” doesn’t robotically imply your PS4 is slow, however it does the equivalent job as the ring: Letting that there’s a truly huge mumble that a manufacturing facility reset of the PS4 could no longer solve.

When booting up the PS4, the LED indicator light adorning the facet of the console could relish to peaceable rapid pulse blue sooner than turning white. On consoles struggling from the “Blue Line of Death,” on the choice hand, the blue light pulses consistently, indicating failed video output sooner than inexplicably powering off. In this case, the console never sends a signal to the TV, if fact be told bricking the tool and combating in fashion operation. Whereas the mumble became extra in fashion at begin, it peaceable flowers up for a puny portion of customers and is extra doubtless to be a mumble in case your console became manufactured between unhurried 2013 and early 2014.

Doable choices

As Sony outlined within the aforementioned troubleshooting recordsdata, the blinking blue light could maybe be indicative of several hardware or tool considerations. That said, there are several doable choices that you just can maybe are attempting. Whenever you abolish manage to isolate a mumble with the PS4 hardware, contact PlayStation customer red meat up, or earn your console on to an official Sony retail retailer, as they might be able to customarily present on-build repairs or replacements. If there isn’t a retailer accessible to your home, you’ll doubtless wish to ship your console to Sony. At this level, your console is perchance no longer below producer guarantee: If that’s the case, earn into myth that you just are going to relish to pay a repair rate.

  • Replace your TV’s firmware:  A handful of customers relish popular that updating television firmware has resolved the lack of audio-video signal. Whenever you relish a extra fresh television, significantly one with internet connectivity, check with the television’s instruction manual and change its firmware. Doing so could alter HDMI settings and fix tool compatibility.
  • Check the HDMI ports: Make a choice a watch on the HDMI port on each your TV and your PS4, along along with your HDMI cable, for any blaring abnormalities or damages. If that that you just can maybe imagine, are attempting checking out alternative HDMI cables.
  • Check the vitality present:  Contact the vitality button on the front of the PS4 for no no longer as a lot as seven seconds, or till the draw beeps twice and powers off. Afterward, disconnect the AC vitality wire from the electrical outlet and take a look at the AC IN connector and vitality wire for any conspicuous hurt or anomalies.
  • Check the racy pressure:  Be determined your PS4 is became off, then disconnect the AC vitality wire and any varied connected cables sooner than sliding the HDD bay quilt outward. Once removed, behold the racy pressure for any doable hurt and internet sure that it is successfully seated within the HDD bay.
  • Controller reset:  Be determined the entire lot is connected successfully. Press and protect the PS button to your controller till the draw light turns orange. Then, press and protect the PS button again till the sunshine turns white. We now relish tested this skill, and it would internet your PS4 apart from successfully.

Malfunction: Blinking red indicator light

Reviews of the “Crimson Line of Death” aren’t as in fashion as the aforementioned blinking blue light, however it is virtually as excessive. On consoles struggling from the “Crimson Line of Death,” the LED indicator light adorning the facet of the console will flash red continuously, as a result of this fact powering off after the draw emits three determined beeps. The mumble is tied to overheating problems as outlined within the PS4 user recordsdata and confirmed by Sony, presumably a result of a fan malfunction. Some customers relish reported the mumble internal minutes of powering up the console for the foremost time, on the choice hand. Fortunately, it’s no longer the signal of a in point of fact bricked unit.

Doable choices

If the mumble persists and will not be always alleviated by either of the aptitude choices below, contact PlayStation customer red meat up or earn your console on to an official Sony retail retailer to narrate up a repair/alternative.

  • Give it a relaxation:  Contact the vitality button on the front of your PS4 for no no longer as a lot as seven seconds, or till the draw beeps and powers off. Then, disconnect the vitality present and permit the console to relaxation for a long timeframe, or till it sufficiently cools down, sooner than powering it up again.
  • Give it huge space:  Put your PS4 in a successfully-ventilated home to internet sure that it has ample breathing room, fending off carpet and identical companies and products on every occasion that that you just can maybe imagine. Additionally, some customers relish reported that inserting the console vertically helps decrease overheating (although it shouldn’t, brooding concerning the discipline blocks entry to either facet vent).

Allege: Damaged HDMI port and scandalous HDMI cables

It’s a long way perchance no longer PS4-specific or in fashion, however some PlayStation players relish reported considerations stemming from a broken HDMI port transport on their PS4 items. The mumble, which ends in an absence of audio or video output on the TV, is progressively precipitated by a connection obtrusion as a result of a twisted fragment of metal internal the console’s built-in HDMI port. Despite the real fact that the reasoning for the twisted part is unknown, it successfully renders the port incompatible since the twisted fragment can now no longer successfully join with the HDMI wire. Additionally, there were experiences of scandalous HDMI cables that merely don’t work for one reason or one more.

Whereas this mumble became resolved in subsequent PS4 shipments after the console’s begin, whereas you get a pre-owned unit or you’re experiencing HDMI considerations, you’ll peaceable wish to see that that you just can maybe imagine solutions below.

Doable choices

If neither of the aptitude choices below solves the mumble, are attempting contacting Sony. Despite the real fact that no longer confirmed, Sony will doubtless send you a free alternative cable in a subject of days as soon as the mumble has been confirmed.

  • Check the HDMI ports:  Make a choice a watch at each the HDMI port to your TV and your PS4 for any blaring abnormalities or damages, along along with your HDMI cable. If that that you just can maybe imagine, are attempting checking out alternative HDMI cables.
  • Bend support the metal:  Whenever that you just can maybe clearly peep a fragment of metal twisted upward internal the console’s HDMI port, bend the broken fragment down utilizing a pin or puny tool. Also, internet sure that the port didn’t knock out any teeth or cause any extra hurt to the HDMI cable. If this is the mumble, that you just can maybe peaceable wish to contact Sony and set apart a matter to for a alternative, despite the real fact that the console begins to work.
  • Employ a varied HDMI cable:  Whenever you’re unlucky ample to get a scandalous HDMI cable from Sony, merely utilize one more on-hand cable or get a greater HDMI cable.

Allege: Damaged DualShock 4 analog sticks

We fancy barely quite loads of things concerning the DualShock 4  as a PS4 controller, however the peaceable rubber padding on its analog sticks can drag barely easily when taking half in a game that requires lickety-split actions, fancy Bloodborne or Dusky Souls. But apt since the rubber tears, that doesn’t imply it’s good to ditch the controller!

Doable solution

Analog stick covers, comparable to GelTabz — accessible in stores fancy GameStop and on Amazon — pop precise over your analog stick, providing an noteworthy extra gay gaming expertise whereas also defending the stick itself. They are a puny textured, so your fingers don’t spin despite their flat make, and four are included in each kit. PlayStation-formatted GelTabz works with each DualShock 3 and DualShock 4 controllers.

You’re going to apt wish to pleasing your controller, too. Dirt and mud work their skill across the buttons and into the controller as you play, so whereas you’ve gone a few months — or years — with out a cleansing, your DualShock 4 is due for one. We now relish a recordsdata on how that you just can maybe pleasing your DualShock 4 from the internal out, so internet sure that to relish that at hand sooner than you are trying to sync your PS4 controller again.

Bug: PlayStation Community connectivity problems

Community connectivity problems are the most persistent criticism with the PS4 and progressively manifest themselves as either NW-31201-7 and WV-33899-2 errors. The PSN goes down extra progressively than we’d fancy, however luckily, it’s in total no longer down for prolonged stretches. In most cases, community errors can even be attributed to the PSN present process service upkeep (error code CE-33991-5), and you are going to apt relish to wait it out. Outside of upkeep intervals, on the choice hand, there are several recommendations that you just can maybe easily abolish to internet support on-line.

Doable choices

  • Replace DNS settings:  If all of your varied devices are working to your home community, however you continue to can’t join to your PS4, that you just can maybe are attempting altering your DNS settings. First, hurry to Community Settings and get Customized for the form of connection you utilize, which is either Wi-Fi or wired. Elevate out your community, get the Automatic IP Address surroundings, and earn Manufacture No longer Employ for DHCP Host Title. A suggested with two varied DNS settings could relish to peaceable seem — get Handbook. Afterward, narrate the foremost DNS as “” and the secondary DNS as “” The console could relish to peaceable then cycle through its checks, and internet you support on-line.
  • Replace your router’s firmware:  Outdated firmware can progressively lead to connection considerations. In most cases, there is recordsdata on the bottom or support of your router/modem on how that you just can maybe take a look at for a firmware change. Apply the steps present, or contact your internet service provider for assistance. Whenever you’ve updated your equipment’s firmware, that you just will be ready to join. No no longer as a lot as, that you just can maybe rule it out as the cause.
  • Unplug and re-creep: Vitality down your PS4, and unplug it from its vitality source. Then, unplug your modem and router. Wait a puny while, and reconnect the modem and router to its vitality source. After each are exclusively booted up and support on-line, creep your PS4 support into its vitality source and flip it on. This completely resets each your PS4 and residential community and could maybe ship your PS4 support on-line.
  • Re-be taught your community:  Skills is humorous customarily, and one skill to internet your PS4 on-line is to educate it how that you just can maybe build to your home community again. Merely stammer your PS4 to neglect your community, and then fight in the course of the mandatory steps to reconnect your console.

If those steps don’t work, you’ll wish to internet sure that the mumble is no longer on Sony’s cease. Trot to the PlayStation Community service space online internet page and you’ll peep a checklist of the full sides supplied, as well to their most modern space. In the occasion that they’re green, they’re working, whereas varied colours imply there are considerations. On the tip of the internet page, you’ll also peep a scheduled upkeep reminder, so that you just can maybe conception for when PSN will doubtless be offline.

Malfunction: Disc auto ejects or under no circumstances

Consumer experiences concerning malfunctioning optical drives were trickling out since the PS4 launched. Some consoles are reputedly unable to eject discs, whereas others robotically eject discs upon insertion. Some experiences relish even claimed that the console will consistently are attempting to eject a disc when there might be no such thing as a disc inserted.

This mumble essentially plagues early PS4 items, which featured contact-capacitive vitality and eject buttons. Must you contact the eject button on these items, a fragment of rubber helps eject the disc. The mumble here is that overheating can cause the rubber to inflate, and discs to eject randomly. Sony addressed this hardware mumble in later items by changing the contact-operated sensors with mechanical buttons, however for those with the customary mannequin, the risk of car-ejecting remains.

If the mumble persists after performing the aptitude choices below, contact Sony for added red meat up.

Doable choices

  • Put the console vertically:  Some experiences whine the mumble occurs most frequently when the PS4 is resting horizontally. That being the case, get a stand for the console and earn a watch at inserting the console vertically. If the mumble persists, it would be a hardware mumble and could successfully be modified.
  • Manually eject the disc:  In case your console is unable to eject a disc, contact the vitality button on the front of the PS4 for no no longer as a lot as seven seconds, or till the draw beeps and powers off. Then, disconnect the AC vitality wire and any varied connected cables, and fling the console’s front panel off sooner than following the extraction tutorial outlined on the PlayStation build.
  • Vitality cycle:  Vitality down your console, unplug all cords, and protect the vitality button down for 30 seconds. Then, let it sit for no no longer as a lot as two minutes sooner than reattaching all cables and powering to your draw.

Allege: Working out of storage space

The most modern PlayStation 4 programs, at the side of the “slim” mannequin and the extra extremely effective PlayStation 4 Official, each relish increased internal storage of as a lot as 1TB. Here’s loads of space for several AAA video games, so that you just can maybe easily bounce between a few of your favorites without needing to delete something else. For those with a 500GB internal pressure, on the choice hand, that you just can raze up working out of space with regularity, significantly as game updates internet your file sizes even increased than they had been at begin.

Doable solution

  • Join a USB exterior racy pressure to your console:  The PS4 works with any USB 3.0-fancy minded racy pressure. Merely creep it into one among the PS4’s USB ports, and earn the Structure as Extended Storage risk.
  • Swap out your PlayStation 4’s internal storage:  Any 2.5-plod pressure with storage between 160GB and 8TB will work along with your draw, and you are going to swap it without voiding the guarantee to your PlayStation 4. That you just might also add all of your saved recordsdata to the cloud through PlayStation Plus or to a flash pressure, so that you just can maybe easily retrieve them whereas you’re performed. Check out our fleshy recordsdata for a step-by-step walkthrough.

Bug: Disc read and utility errors

Disc read considerations, which progressively manifest themselves as error code CE-35486-6, could maybe imply your disc is broken. Whereas errors for undamaged discs are unlucky and rare, they are that that you just can maybe imagine. A identical mumble with downloaded video games can also happen (error CE-34878-0), wherein case identical steps can even be taken to doubtlessly solve the mumble. If the mumble occurs with a bodily game you’ve purchased lately, the disc could maybe be putrid, and that you just can relish to earn a watch at to change or return it.

Doable choices

  • Vitality cycle:  Love the aforementioned auto-eject error, a straightforward vitality cycle can customarily solve disc read errors. Vitality down your console, unplug all cords, and protect the vitality button down for 30 seconds. Then, let it sit for no no longer as a lot as two minutes sooner than reattaching the full cables and powering to your draw.
  • Reinstall: Even bodily video games are set apart in to your console. Eject the game, and navigate to its on-display mask icon. Press the Alternatives button to your controller, and delete the game from your racy pressure. Insert the disc, and the installation direction of could relish to peaceable robotically originate, signaling that your console is recognizing the disc. For digital video games that are having considerations working, uninstalling and reinstalling the utility can also solve the mumble.
  • Rebuild the database: Resolve the disc in ask, and vitality down your console by holding the vitality button till you hear two beeps. Then, press and protect the vitality button again for roughly five seconds, which could relish to peaceable boot your console in get mode. Now, creep your PS4 controller into your console by design of USB and get the rebuild database risk. This could most inspiring earn a puny while, however it might maybe well maybe earn as prolonged as a few hours.
  • Set up most modern updates: Check for any draw or utility updates. If accessible, install the updates and restart your console.
  • Initialize draw: Most frequently a unusual originate can wait on a console that’s continuously failing to read discs and purposes. First, internet sure that to assist up all of your saved recordsdata on either a USB pressure or to the cloud. Then, navigate to settings and get initialization. Your draw will return to its preliminary setup — which implies that you just’ll relish to reinstall all of your purposes — however this could curb diversified disc and utility errors.

Allege: A game has ‘bricked’ your draw

In early 2019, Electronic Arts and BioWare launched the internet position-taking half in game Anthem, and PlayStation 4 players experienced considerations with the game “bricking” their draw, curiously causing it to give up functioning exclusively. This isn’t exclusively apt, on the choice hand, and there is a skill that you just can relish to peaceable be ready to internet support to in fashion gameplay. Despite the real fact that experiences are most inspiring for Anthem, that you just can relish to peaceable phrase this identical direction of whatever the game you’re taking half in.

Doable choices

  • If Anthem has crashed your draw, boot your PlayStation console up again in get mode by holding down the vitality button till it beeps twice.
  • Once the console is support on, earn the Rebuild Database risk. Your game assign recordsdata could no longer be erased by doing this, and if the mumble occurs again and you might no longer entry your recordsdata, repeat the steps to internet it working.
  • BioWare and Electronic Arts are actively working to philosophize the underlying reason on the support of the crashes, so internet sure that you just support an discover about out for updates.

Allege: Loud fan noise

Charnsit Ramyarupa/rf123

As video games fancy The Final of Us Share II and Ghost of Tsushima point out, the PS4 is on its remaining leg. The followers internal a successfully-functioning PS4 are pinned with these unhurried-expertise titles, however whereas you’re experiencing excessive fan noise with much less demanding ones, there’s a mumble somewhere. Whenever you’re no longer getting a red blinking light, your PS4, luckily, isn’t overheating. That doesn’t imply the followers are working optimally, although.

Doable choices

  • Neat with compressed air:  Fully vitality off your PS4 by holding the Vitality button for no no longer as a lot as seven seconds, then unplug the HDMI and AC vitality cables. Observe across the vents for any dust buildup. The usage of a can of compressed air, pleasing the vents, making certain to level the air circulation away from the console. Here’s a puny bit sophisticated, however you don’t wish to blow dust deeper into the draw. Whenever you’re gay doing so, that you just can maybe also begin your PS4 and pleasing the dust out internal. Expose, although, that this is an evolved direction of and could relish to peaceable void your guarantee, so we don’t counsel it for hardware newcomers.
  • Elevate your console:  With the dust out of the skill, pass your console so it’s as high above the bottom as that that you just can maybe imagine. To get your draw dust-free, you desire a racy, flat ground — read “no longer carpet” — and plenty distance from the bottom. Whenever you relish pets, the mumble will doubtless be worse, so support your console successfully out of the differ of animals.
  • Give it space:  Love the blinking red light, excessive fan noise in total comes from too noteworthy dust and wicked ventilation. Neat some space spherical your PS4 so the fan doesn’t wish to work time beyond law to suck in air.

Allege: Headphones aren’t working

Whenever you’re no longer listening to something else through headphones connected to your DualShock 4, there’s a mumble. Bluetooth headsets are a puny bit extra sophisticated, so internet sure that to investigate cross-check our recordsdata on how that you just can maybe build Bluetooth headphones to your PS4. Whenever you’re procuring for an audio upgrade, there’s always our list of the most inspiring PS4 headsets, too.

Doable choices

  • Unplug your headphones and creep them support in: As is the case with most hardware problems, a reset in total does the trick. Unplug your headphones and creep them support in, and peep if that solves your considerations.
  • Configure headphone settings: Whenever you’re peaceable no longer listening to something else, that you just can maybe no longer relish audio routed to your headphones. From the home display mask, phrase Settings > Devices > Controllers, then earn Output to Headphones, then All Audio. Whenever that you just can maybe’t earn Output to Headphones, your DualShock 4 isn’t detecting your headset. In this identical menu, that you just can maybe also narrate the headphone quantity.
  • Neat the headphone jack: In case your DualShock 4 isn’t detecting your headphones, or whereas you’re peaceable having considerations, the headphone jack is the doubtless perpetrator. The three.5 mm jack that headphones utilize is finicky, so are attempting rotating your headphone creep internal to undercover agent if there’s audio pop-in. Then, unplug them and pleasing the headphone jack, and creep utilizing a cotton swab and isopropyl alcohol. You don’t need noteworthy, apt ample to free any grime stuck internal. That you just might also utilize a toothpick to free any crumbs or varied particles that could relish worked its skill internal, however be cautious. Whenever you push too racy, that you just can maybe raze your headphone jack. Whenever you’re having a watch to ditch your PS4 altogether and upgrade into the next-gen, then take a look at out our comparison of the PS4 vs. PS5 console, or click here for our fleshy overview of the PS5. Or, whereas you’re pondering of altering teams, take a look at out our PS5 vs. Xbox Collection X comparison. Sadly, as the next-gen rolls on, and PS4 consoles internet older, customers can question considerations to change into extra frequent. But that’s the case with any increasing older expertise.

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